Lifetime warranty

Make it shine parts are covered by a lifetime warranty, the slightest manufacturing defect will be immediately replaced with a new item.

Materials

Make it shine pieces are made from materials selected with the greatest care. To ensure product longevity, please treat it with care.

For its maintenance, please clean and polish it using a soft cloth and keep it in its Apollo box offered with purchase.

By hand

The links are assembled manually.

Stones:

Zirconium oxide, others on request. The setting of the stones is carried out with unique know-how to obtain an exceptional density, this allows the inlaid stones to be closer to each other, thus allowing for increased and unique brilliance!

Metals :

Metal piece with fine gold gilded finish (white/yellow or pink depending on the piece). Stainless steel for jewelry without setting. Others on request.

DELIVERY IN FRANCE IS FREE* & EXCHANGE IS FREE IN FRANCE AS WELL AS IN THE EUROPEAN UNION.

We offer several delivery methods depending on your needs:

FRANCE: (OFFERED at Relay Points from 100€ purchase)

• Relay Point (+3.95€)

• Standard at home (+6.99€) ( FREE from 200€ purchase)

• Express Chronopost (+15€)

EUROPEAN UNION: (FREE from 120€ purchase)

• Standard B2C Europe

• Mondial Relay (in Belgium, Spain, Luxembourg)

OUTSIDE THE EUROPEAN UNION: (FREE from 200€ purchase)

• Standard Colissimo

DOM-TOM: (FREE from 120€ purchase)

• Standard Colissimo

OUR DEADLINES

Delivery times vary depending on location, time of order and delivery method selected. You will find the precise information in the checkout after having indicated your address and the desired delivery method.

- FRANCE: 1-3 days depending on the method selected

- EUROPEAN UNION :

• Germany, Italy, Spain, Luxembourg, Netherlands: 2-4 days depending on method selected
• Rest of EU countries: 3-9 days depending on country and method selected

- OUTSIDE THE EUROPEAN UNION : 3-10 days depending on the method selected

- CUSTOM ORDERS: Custom orders have a processing time of approximately 6-8 weeks as they are made to order and are subject to specific testing and quality control. Once manufacturing is complete, you will receive an email telling you that your part is finished and that the package will be handed over to the shipping service. For more information regarding delivery, we invite you to consult our FAQ page.

Our delivery times do not take into account order preparation time, which can vary from 24 to 48 hours (standard working days). Orders placed before 1 p.m. are generally prepared during the day. These preparation times may be increased at particular times of the year (private sales, sales, etc.) given the greater volume of orders.

OUR DELIVERY COSTS

Delivery times and costs vary depending on the country of destination as well as the delivery method chosen. These items are indicated to you in your basket, once your delivery address has been entered and your shipping method selected.

- Delivery to a relay point in mainland France is free from 100€ of purchase!

- Home delivery in mainland France is free from 200€ of purchase.

- €10 in the European Union and the French Overseas Territories (Free from €120 purchase)

- 20€ for the rest of the world (Free from 200€ purchase)

DELIVERY OUTSIDE EU ✈️

Customers outside the European Union may be required to pay customs fees, not included in the cost of the order. Depending on the country and your delivery address, the amounts of these taxes vary. These charges are the responsibility and responsibility of the customer. Since January 2021, the United Kingdom has been affected by these customs fees.

EXCHANGES & REFUNDS

You have 14 days from receipt of your package to return all or part of your order.

RETURN CONDITIONS:

• Parts with detached labels cannot be returned.
• The item(s) must not have been worn or damaged.
• In order to identify your return, it is necessary to slip your order delivery note into the return package.
• Without compliance with these conditions we will not be able to refund/credit your item.

RETURN FOR EXCHANGE: Return costs are free for exchanges only . We have set up credit exchanges, which allow free returns (for European Union countries) and the receipt of a credit as soon as your return package is shipped.

Your credit is transmitted in the form of a promotional code, for the amount excluding reduction of your order.**

RETURN FOR REFUND: Refund within 7-10 days upon receipt at the warehouse.

This return method is the responsibility of the customer .

For what ? At Chaination we reduce our margins to offer you high quality products at affordable prices. We therefore do not include return costs in the price of the product, it is more transparent for you!

Note: For example, if a piece of jewelry was purchased for €80 instead of €100 thanks to a “ -20%” offer.

• In the case of return against reimbursement: the reimbursement will be 80€ less the return costs payable by you (6€ in mainland France) = 74€.
• In the case of an Exchange: the credit in the form of a promotional code will be €100 and a return slip will be sent to you free of charge. (The credit is valid for no limited period)

Click HERE to make a return by post.